Accounts Receivable and so much moreDoreen, or Mrs. Paul for those that don’t know, has been punching orders and taking payments since 1982. If you’ve ever called us on the phone, then you’ve probably talked to Doreen. Always the type of person to help, she’s been interacting with customers for over 30 years, and if you ever have a problem, Doreen is quick to jump on the warpath to fix it. One of the simple pleasures in life is listening to her tell a shipping carrier that their performance is BS when they don’t deliver a pallet on time.
Customer Service and so much moreWhile Jenny hasn’t been at Olympic as long as some of us, she has been here long enough to know the majority of your voices, but a decade of serving customers will do that. Jenny will get your shop what you need. She is amazing at figuring out what happened, and works vigilantly with shipping companies to make sure you are getting the best deals.
Wheel Builder and Fixer of FansNeed a vanilla wheel for a basic [insert brand here] hybrid, a Roval Wheel re-laced, or some sort of direct pull non-bladed wheel rebuilt… Well then Steve is your guy! Never one to shy away from any customer request, Steve will delight and entertain on the phone, and make miracles happen. Have a customer with a specific need in a wheel or some weird request that you absolutely need? Steve will make it happen.
You name it, he’s done it!Representing the fourth generation of the family to run the business, Brian has had his hands in almost every aspect of Olympic. Be it building wheels, picking, shipping, receiving, working on the catalog, finding new vendors to deal with, editing the website, dealing with technical issues, taking pictures of product, or just talking with customers on the phone, Brian is diving right in to every aspect of the business.
Shop DogMarley plays a key roll at Olympic. As Brian’s dog, he is tasked with keeping an ever-vigilant eye on the mailman and making sure that the rug guy isn’t up to any funny business. He has quite the bark but only if he hasn’t met you yet and while he spends quite a bit of the day sleeping, he is a definite necessity at helping everyone keep calm.
Warehouse Foreman and Technical SpecialistSteve comes to the company with 9 years of retail experience in the bike industry. If you have a question: He’s got a solution. In his personal time: If it involves the outdoors he is into it. Camping, Backpacking, Kayaking, Hiking, riding bikes both recreational and competitively. Competes in triathlon, road races, crits, and cyclocross. When it comes to recreational riding the worse the weather the happier he is while on his bikes. As for outside the sport he loves to cook and play with his dog Aspen.
Accounts Payable and Vendor RelationsAs an avid cyclist with over two decades of experience in the cycling industry, Jeff is perfectly suited to answer any and all questions you may have regarding that hard to find part or even whether or not a retrofit is available. On top of his extensive knowledge of Olympic’s inventory and seemingly limitless knowledge of bikes, Jeff handles most of the relationships we have with our suppliers. So if you need something special ordered, Jeff is your man.